Your questions

The project

  • The West End Project is Camden Council’s £35 million public realm programme set to bring exciting improvements to the heart of Camden’s busy West End. These transformations will make it safer and more attractive for residents and visitors while also boosting business.

  • The project was approved in 2015 and since then Camden Council has been working in partnership with Transport for London, Crossrail, City of Westminster Council, BeeMidtown, The Fitzrovia Partnership and London First. We received over 1000 responses to the original consultation from residents, businesses and local interest groups which helped to shape the project. We continue to work closely with local resident associations, businesses and special interest groups to ensure the project delivers the transformation that the area and its community deserves.

  • The project area is focused around Tottenham Court Road, Gower Street, Bloomsbury Street, Princes Circus and St Giles. For a map of the project area explore the project pages or find out what the finished scheme will look like through our area maps.

  • A number of issues have been identified in the area including traffic congestion, poor air quality and safety, narrow and cluttered pavements and confusing routes for bus passengers.

    Locally there are a lack of public spaces, limited good pedestrian crossings and few cycle routes. The one way system on Tottenham Court Road and Gower Street has made journeys longer and with the arrival of the new Crossrail station at Tottenham Court road in 2019, the area is expected to become even busier.

    The West End Project will address these issues providing a well-connected area to complement the opening of the new Crossrail station and cementing the area’s reputation as one of London’s premier commercial, cultural and academic districts.

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Getting around

  • The work is being delivered in a number of phases to minimise the impact of the construction activity on residents, businesses and local traffic. During the work to lay new paving and change the kerb lines you can expect pedestrian diversions, lane closures and noise but we are working closely with our contractors to keep this to a minimum.

    We will be working both in the road and on the pavement. Access to businesses and residential areas will be maintained. There will be barriers around all our working sites and pedestrian diversions will be clearly marked.

    As part of the phase 1 works and in preparation for one of the new pocket parks the turn from Tottenham Court Road into Bedford Avenue for traffic will no longer be permitted. Once timings for this have been confirmed this will be included in the weekly online update – we expect this to be in mid-June.

    Local signage will be in place to help guide you through the area but if you are driving please do take extra care passing through the road works.

    We are working closely with Transport for London to ensure that disruption to travel is kept to a minimum. For information on how London roads are operating, check before you travel at /trafficnews 

    You can also visit the TfL project website  

  • We are making changes to the area which will affect how businesses currently receive deliveries. View our WEP Deliveries Guide Updated Feb 2021 (PDF).

The works

  • The key transformations to be implemented include:

    • Tottenham Court Road becomes two way. Access for busses and cyclists only between Mon-Sat 8am – 7pm
    • A brand new park on Alfred Place
    • Whitfield Gardens redesigned with the Fitzrovia mural restored
    • Improved public space on Huntley Street
    • New public spaces between Percy Street and Windmill Street
    • A new diagonal crossing at the junction of Tottenham Court Road and Oxford Street
    • Gower Street/Bloomsbury Street becomes two way for all vehicles
    • All buses from Gower Street/Bloomsbury Street move to Tottenham Court Road
    • A new public space at Princes Circus
    • A new plaza at Centre Point / Crossrail station
    • Restoration of the listed War Memorial on Chenies Street and the listed lamp posts along Tottenham Court Road
  •  Gower Street / Bloomsbury Street is now two way to traffic. 

     Tottenham Court Road is two way to traffic – all buses have been moved from Gower Street / Bloomsbury Street to Tottenham Court Road.

  • The contractor’s main working hours will be between 8am and 5pm Monday to Friday (till 6pm on New Oxford Street) and 9am till 5pm on Saturdays (from 8am on New Oxford Street). During the project some work may take place outside of these core hours or on Sundays, but this will be kept to a minimum.

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Basement surveys

  • We need to understand the condition of basements before we start work in the area, that way we can make sure that any work being done isn’t affecting any of the properties. A survey is the best way for us to do this.

  • The survey staff will visually inspect your basement, take some measurements, pictures and record a general description of the use of the space. This allows them to be able to make sure nothing has changed after the works have all been completed.

  • If your property needs a basement survey we will contact you directly to arrange a time and date. 

  • If you are not in when the survey is due to take place you will be left a letter notifying you of the attempted visit with contact details to rearrange, the team will also try again on a different occasion. If the surveyor can’t gain entry after a few attempts or is denied entry, please be aware that it’s your responsibility to prove the condition of your basement. Camden Council/Eurovia will not be liable for any complaint without a basement survey having been completed. 

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Keeping in touch

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