Your questions

The West End Project is Camden Council’s £35 million public realm programme set to bring exciting improvements to the heart of Camden’s busy West End. These transformations will make it safer and more attractive for residents and visitors while also boosting business.

The project was approved in 2015 and since then Camden Council has been working in partnership with Transport for London, Crossrail, City of Westminster Council, BeeMidtown, The Fitzrovia Partnership and London First. We received over 1000 responses to the original consultation from residents, businesses and local interest groups which helped to shape the project. We continue to work closely with local resident associations, businesses and special interest groups to ensure the project delivers the transformation that the area and its community deserves.

The project area is focused around Tottenham Court Road, Gower Street, Bloomsbury Street, Princes Circus and St Giles. For a map of the project area explore the project pages or find out what the finished scheme will look like through our area maps.

A number of issues have been identified in the area including traffic congestion, poor air quality and safety, narrow and cluttered pavements and confusing routes for bus passengers.

Locally there are a lack of public spaces, limited good pedestrian crossings and few cycle routes. The one way system on Tottenham Court Road and Gower Street has made journeys longer and with the arrival of the new Crossrail station at Tottenham Court road in 2019, the area is expected to become even busier.

The West End Project will address these issues providing a well-connected area to complement the opening of the new Crossrail station and cementing the area’s reputation as one of London’s premier commercial, cultural and academic districts.

We are making changes to the area which will affect how businesses currently receive deliveries. View our

WEP Deliveries Guide Updated July 2023(PDF)

The key transformations to be implemented include:

• Tottenham Court Road becomes two way. Access for busses and cyclists only between Mon-Sat 8am – 7pm
• A brand new park on Alfred Place
• Whitfield Gardens redesigned with the Fitzrovia mural restored
• Improved public space on Huntley Street
• New public spaces between Percy Street and Windmill Street
• A new diagonal crossing at the junction of Tottenham Court Road and Oxford Street
• Gower Street/Bloomsbury Street becomes two way for all vehicles
• All buses from Gower Street/Bloomsbury Street move to Tottenham Court Road
• A new public space at Princes Circus
• A new plaza at Centre Point / Crossrail station
• Restoration of the listed War Memorial on Chenies Street and the listed lamp posts along Tottenham Court Road

 Gower Street / Bloomsbury Street is now two way to traffic. 

 Tottenham Court Road is two way to traffic – all buses have been moved from Gower Street / Bloomsbury Street to Tottenham Court Road.

The contractor’s main working hours will be between 8am and 5pm Monday to Friday (till 6pm on New Oxford Street) and 9am till 5pm on Saturdays (from 8am on New Oxford Street). During the project some work may take place outside of these core hours or on Sundays, but this will be kept to a minimum.

We need to understand the condition of basements before we start work in the area, that way we can make sure that any work being done isn’t affecting any of the properties. A survey is the best way for us to do this.

The survey staff will visually inspect your basement, take some measurements, pictures and record a general description of the use of the space. This allows them to be able to make sure nothing has changed after the works have all been completed.

If your property needs a basement survey we will contact you directly to arrange a time and date. 

If you are not in when the survey is due to take place you will be left a letter notifying you of the attempted visit with contact details to rearrange, the team will also try again on a different occasion. If the surveyor can’t gain entry after a few attempts or is denied entry, please be aware that it’s your responsibility to prove the condition of your basement. Camden Council/Eurovia will not be liable for any complaint without a basement survey having been completed. 

If you have any further questions please do get in touch with us. You can email us on westendproject@camden.gov.uk or call us on 020 7974 4444  more information can be found on our keep in touch page.