Question 5 of 12

You are just about to leave to attend a meeting when you receive a phone call from a customer.

They have a query about a parking permit that is not related to the work your team does.

What do you do?

Option A: Explain that you are on your way to a meeting and suggest that they contact the main Camden switchboard number and ask for the Parking team.

Option B: Explain that you can’t help as you don’t work in that area.

Option C: Find the correct number and transfer the customer call through, knowing that you might be a couple of minutes late for your meeting.