Eye tracking analysis of new website

Part 3: Getting things done with the ‘Action Nav’

On July 12, 2010, in Featured, Feedback, General, Stage 1, User Research, by Liz Azyan
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Get things done! Welcome to part 3 of our “Get things done!” series for the new website. Earlier we introduced the new look and feel of our new website with Part 1: Welcome to our new website and later revealed our ‘Mega Menu’ navigation with Part 2: How to get things done using our Mega […]

Part 1: Welcome to our new website

On July 2, 2010, in Featured, General, Stage 1, by Liz Azyan
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For the past few months, the webteam has been working on the redesign of our website. There will be a lot of improvements to how the website will work from a design and usability point of view. You will be able to find what you are looking for much quicker and identify transactions more easily.

Local government website redesign project phases and business requirements for Camden Council UK

On May 26, 2010, in Featured, General, Stage 1, by Liz Azyan
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We are now still in the first phase of Camden Council’s website redesign. There are 3 core phases in this project, that Alasdair explains in detail in the video below. It is important for us to communicate that once the website is launched, this project does not end there. There will be another 2 phases until the cycle is complete.

Citizens ‘wish list’ and frustrations with local government websites

On April 23, 2010, in Stage 1, Usability Testing, User Research, by Liz Azyan
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This blog post talks about some the insights discovered through Camden Council’s user research in early 2010 for it Website Redesign Project.

Usability Testing and Research Findings

On April 20, 2010, in Stage 1, Usability Testing, User Research, by Liz Azyan
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Here we discuss the usability testing process, why it is important and our research findings. You will also be able to view our eye tracking research as well as detailed research findings of our Camden residents interviews.

Questionnaire Design

On April 20, 2010, in General, Stage 1, User Research, by Liz Azyan
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This blog post highlights the questionnaire structure used for user interviews and contextual enquiries.

Why is the website redesign project important?

On April 20, 2010, in General, Stage 1, by Liz Azyan
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In this blog post features interviews with two of my lovely colleagues here at Camden. They explain why this website redesign is important and how it will benefit its users and Camden residents specifically.

Using Facebook and Uservoice to gain users feedback

On February 25, 2010, in Social Media, by Liz Azyan
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by Liz Azyan In the process of trying to gain more feedback and clarity from users, we have conducted various surveys, focus groups, usability testing’s and interviews with users.  We have learnt a lot from these sessions regarding our user experiences and beginning to shape our strategy forward.  In order to take the knowledge we […]

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