Citizens ‘wish list’ and frustrations with local government websites

On April 23, 2010, in Stage 1, Usability Testing, User Research, by Liz Azyan
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This blog post talks about some the insights discovered through Camden Council’s user research in early 2010 for it Website Redesign Project.

Usability Testing and Research Findings

On April 20, 2010, in Stage 1, Usability Testing, User Research, by Liz Azyan
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Here we discuss the usability testing process, why it is important and our research findings. You will also be able to view our eye tracking research as well as detailed research findings of our Camden residents interviews.

Questionnaire Design

On April 20, 2010, in General, Stage 1, User Research, by Liz Azyan
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This blog post highlights the questionnaire structure used for user interviews and contextual enquiries.

User Research

On April 20, 2010, in General, Stage 1, Usability Testing, User Research, by Liz Azyan
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This blog post will give you an overview of the user research we conducted over the past few months leading towards informing the redesign of our new website. Each decision applied to the new website was based on the feedback received from focus groups, user interviews, contextual enquiries and usability testings. It also highlights some of the challenges we faced within this process.

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