User Research
The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.” – Tom Peters (issue Journal of Business and Design, Vol 6, No. 1) Ever since we started documenting our […]
The Action Panel After a series of blog posts introducing our new website, the mega menu and action navigation bar, we can now show you the ‘Action Panel’. The Action Panel is located on the right hand side of the page and displays transactions relevant to the category or section of the webpage. This video […]
Get things done! Welcome to part 3 of our “Get things done!” series for the new website. Earlier we introduced the new look and feel of our new website with Part 1: Welcome to our new website and later revealed our ‘Mega Menu’ navigation with Part 2: How to get things done using our Mega […]
This blog post talks about some the insights discovered through Camden Council’s user research in early 2010 for it Website Redesign Project.
Here we discuss the usability testing process, why it is important and our research findings. You will also be able to view our eye tracking research as well as detailed research findings of our Camden residents interviews.
This blog post highlights the questionnaire structure used for user interviews and contextual enquiries.
This blog post will give you an overview of the user research we conducted over the past few months leading towards informing the redesign of our new website. Each decision applied to the new website was based on the feedback received from focus groups, user interviews, contextual enquiries and usability testings. It also highlights some of the challenges we faced within this process.
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