Website redesign launch and the FAQ

We have now launched our new website and are on to the second stage of this project. The second stage will involve revisiting the taxonomy of our website. But to help answer any questions users might have regarding the website, we have devised an FAQ to answer them.

If you find there are questions regarding the website that you wish to ask but is not available in this document, feel free send us your enquiry using our feedback form.

New website FAQ

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BBC Webwise

1. What’s changed?
2. Why have you done this?
3. Are any of the main sections of the site changing?
4. How can I do transactions with the council on the new website?
5. Can I access the website on my mobile?
6. How does the new website make it easier to find information?
7. What is the ‘Who’s who’ and ‘Get involved’ section about?
8. What are the three images (carousel) on the main homepage?
9. Why are the ‘What’s on’ tabs labelled with different colours?
10. What does ‘Pay’ mean?
11. What does ‘Apply’ mean?
12. What does ‘Request’ mean?
13. What does ‘Locate’ mean?
14. What does ‘Book’ mean?
15. What does ‘Report’ mean?
16. How do I find news from the council on the new website?
17. How do I find out what events are on in Camden?
18. How do I increase the text size?
19. What is the difference between the action nav and the action panel?
20. What does the ‘Beta version 1.0’ under the Camden logo mean?

1. What’s changed?

The whole look and feel of the website has changed.

  • There’s a modern feel to the website.
  • We’re now using more subtle colours that are easier on the eyes.
  • Improved navigation of the site using the new features such as the mega menu, action bar, action panel, the A-Z and footer.

2. Why have you done this?

  • We want to drive more people to the website
  • We want to increase the proportion of visitors completing transactions online, through increased provision of online services and improving the user experience
  • We want customers to find the information that they are looking for quickly and easily, regardless of ability.

3. Are any of the main sections of the site changing?

The whole look and feel of the website has changed however none of the content has changed. You will still be able to access all the information that was available before the redesign but with improved navigation and accessibility of the site.

The main mega menu will be available on every page for easy access to all of the main sections on the site. Here is a video showing how the mega menu works.

Link to video: http://www.youtube.com/watch?v=YNNKI6XUC10

4. How can I do transactions with the council on the new website?

You can do transactions with the new Action Nav (action navigation); which appears at the top of every page or the action panel drop-down menu which is available on the right hand side of all task-based pages. Here is a video with an example of how the action nav and action panel works.

Action Nav

Link to video: http://www.youtube.com/watch?v=qkVO9yrzNr4

Action Panel

Link to video: http://www.youtube.com/watch?v=Jng4Nutp5IA

5. Can I access the website on my mobile?

The site is mobile ready, so should be accessible from most mobile phones with internet access. However if you discover any issues using the website on your mobile, please let us know by completing a feedback form.

6. How does the new website make it easier to find information?

The new website has more navigation options which you can use to find your way around our information. The navigation options include the mega menu, action nav, action panel, search and the A-Z.

The mega menu

  • It is the large pop-up box which appears when you hover or select one of the main website section headings.
  • It has links to the most popular services under the ‘Popular’ section.
  • It displays all the sections in a particular category that you are viewing.
  • It displays the top 3 transactions for that category.
  • It has a direct link to contact and news information for that category.

The action nav

  • It is the blue navigation bar at the top of every page on the website.
  • It lists all the tasks available to users based on the transaction they wish to carry, which are Pay, Apply, Report, Book, Locate and Request.

The action panel

  • It is the box with a drop-down menu, which is available on the right hand side of all task-based pages.
  • When it appears on a page it lists all the tasks that are available to users in that section.

The search box

  • The search box is accessible on all pages on the top right hand corner of the website.

The A-Z

  • The A-Z is accessible at the bottom of all pages on the website.

Main homepage elements

7. What is the ‘Who’s who’ and ‘Get involved’ section about?

  • Who’s who lists councillors and the wards they represent in Camden.
  • Get involved lists the latest consultations that are happening in the borough.

Who's who and Get involved box images

8. What are the three images (carousel) on the main homepage?

The three images feature the top news happening in Camden. The images represent the content of the story and link through to the full information elsewhere on the site.

Image carousel

9. Why are the ‘What’s on’ tabs labelled with different colours?

The colours differentiate event categories.  The two events on the right of the ‘What’s on’ section show events which are happening on the day you visit the site.

What's on image

The Action Nav toolbar

Action nav

10. What does ‘Pay’ mean?

By clicking on ‘Pay’, you can pay council tax, housing rent, parking and traffic fines, commercial rents etc.

Pay task on Action Nav image

11. What does ‘Apply’ mean?

By clicking on ‘Apply’, you can apply for council services online. This includes applying for a birth certificate, council tax discounts and exemptions, planning permission etc.

Apply task on the action nav

12. What does ‘Request’ mean?

By clicking on ‘Request’, you can request recycling bins, pest control services, social care and many other services.

Request task on the action nav image

13. What does ‘Locate’ mean?

By clicking on ‘Locate’, you can find your nearest libraries, sports centres, post offices, recycling centres, job centres and many others.

Locate task on action nav image

14. What does ‘Book’ mean?

By clicking on ‘Book’, you can book an appointment for services such as the collection of an item for recycling and events at the Camden centre.

Book task on action nav image

15. What does ‘Report’ mean?

By clicking on ‘Report’, you can report complaints, problems, housing repairs etc.

Report task on action nav image

16. How do I find news from the council on the new website?

There are a few ways of finding news: –

  • On the main homepage under the four headings labelled ‘News’ as you see in the image below. These links take you to the full story elsewhere on the site.

News image

  • In the mega menus box, in the bottom right corner underneath the contact icon. Clicking these news icons will lead you to news about the council relating to that specific category/section.

News on mega menu image

  • At the foot of category/section pages.

News at foot of section image

17. How do I find out what events are on in Camden?

You can find events in Camden via the main homepage in the ‘What’s on’ section and at the foot of each category/section page as you see in the images below.

  • View events on main homepage

What's on image

  • View events on a category/section page

News and events at foot of section image

18. How do I increase the text size?

Click the ‘View’ menu option on your web browser or visit the BBC’s My Web My Way accessibility help for a detailed guide.

BBC text browser guide

19. What is the difference between the action nav and the action panel?

  • Action nav lists all the services available on every page on the website.

Action nav image

  • Action panel only lists services available on that page or category, making it easier to access related services when arriving at our site via search engines (Google, Yahoo, Bing or etc) or direct links.

Action panel image

20. What does the ‘Beta version 1.0’ under the Camden logo mean?

This website is a beta version which means it is the first version of this website released live to its users. It includes most features and is in working order, but may also include a small number of areas which still need some work. These issues will be fixed shortly.

To download this guide, please follow this link.

If you have any questions about the website, please send your question via our feedback form and we will add it to the FAQ.

Thank you.

Webteam