by Liz Azyan
In the process of trying to gain more feedback and clarity from users, we have conducted various surveys, focus groups, usability testing’s and interviews with users. We have learnt a lot from these sessions regarding our user experiences and beginning to shape our strategy forward. In order to take the knowledge we have gained from these sessions and really get a better sense from a greater pool of users, we have setup a Uservoice survey online to share the thoughts and ideas gathered.
Here is a snapshot of our uservoice survey forum, which you can find here. There are two pages of ideas and you have 10 votes to distribute amongst your favourite ideas. Make sure you view both pages!
Uservoice Website Review Project Forum
We have also setup ‘Camden’s Website Uservoice Survey Campaign’ Facebook page to create alerts on updates of ideas submitted in order for users and other interested parties or individuals to keep up with our website review project. The goal of using the Facebook page is not to collect fans but to use it as another engagement channel to raise awareness and encourage participation in the uservoice survey. We are still in the early stages of using this Facebook page as a tool for engagement for the project. We hope to add videos, pictures and regular updates to keep the ‘fans’ or interested individuals updated with our progress.
Camden's Uservoice Uservoice Survey Campaign
We are going to use other social media channels, as well as other traditional communication channels to encourage more participation. Getting the balance right in communications is vital and certainly crucial to ensure we are listening and taking every possible Camden resident views into consideration.
We are hoping to get as many votes and ideas as possible. Please vote for your favourite idea and submit new ideas too. We would also encourage you to tell your neighbours and other Camden residents so we can get a better idea on what you need and want from the new website.
We look forward to hear your thoughts and ideas here:
- Uservoice Website Review Project Survey/Forum
- Become our fan on Facebook and keep up with the Website Review Project Updates
Here is the list of ideas already submitted (in order of currently most votes first) to Uservoice where you can also view online here:
- Have one site-wide user login
- Make “what’s on” into a proper event calendar
- Enable online transactions
- Make it much easier to find my councillor
- Online consultations
- Make searching the site the main way to navigate
- Clean up the design. Old fashion and cramped.
- Make the page template wider.
- More visible contact details when it is needed most
- Ability to add own events to local events calendar
- Improve display of search results
- Simpler design
- Allow me to create a profile so I can see what’s relevant to me
- More information and links to local initiatives, community groups and organisations
- Email newsletters
- Filter the information by neighbourhood
- Open up and share data
- Use more limited colour palettern
- Less information on the homepage
- Create a Camden citizen portal (My Camden)
- Understand our concerns without us having to directly tell you about them.
- Improve the visibility of the search on the homepage
- Better categorisation of A-Z
- Show the key links within each main section
- Relabelled sections to understand more clearly what they contain
- Guide me towards the information I need to answer my query
- Show me the most popular links I use
- Don’t list everything on the homepage
- Provide council meeting summary
- Unbiased & unweighted content on the homepage
- Make the text more legible
- Improve the area forums
- Greater visibility of council member accountability
- Make sure the information provided is clear and accurate
- Ask questions and read FAQs on specific issues
- Acknowledge email contact with the name & department of the person dealing with it.
- Keep all the email alert sign ups in their own area of the site.
- Make planning objectives online
Looking forward to hear your thoughts and ideas.
bing says: 
