Question 1 of 12

A customer contacts you wanting advice. English is not their first language and you have difficulty understanding them. What do you do?

Option A: Ask the customer to come back with someone who speaks English so you can understand them better.

Option B: Contact a colleague who speaks the customer’s first language and ask for their help.

Option C: Explain that you can’t help as you don’t understand what they are saying. Suggest they contact the main Camden switch board.