User Research

Why user testing is important for local council websites

On July 21, 2011, in Accessibility, Featured, Usability Testing, User Research, by Liz Azyan
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    The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.” – Tom Peters (issue Journal of Business and Design, Vol 6, No. 1) Ever since we started documenting our [...]

Action Panel closeness to related content

Part 4: Getting things done with the ‘Action Panel’

On July 19, 2010, in General, Stage 1, Usability Testing, User Research, by Liz Azyan
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The Action Panel After a series of blog posts introducing our new website, the mega menu and action navigation bar, we can now show you the ‘Action Panel’. The Action Panel is located on  the right hand side of the page and displays transactions relevant to the category or section of the webpage. This video [...]

Eye tracking analysis of new website

Part 3: Getting things done with the ‘Action Nav’

On July 12, 2010, in Featured, Feedback, General, Stage 1, User Research, by Liz Azyan
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Get things done! Welcome to part 3 of our “Get things done!” series for the new website. Earlier we introduced the new look and feel of our new website with Part 1: Welcome to our new website and later revealed our ‘Mega Menu’ navigation with Part 2: How to get things done using our Mega [...]

Citizens ‘wish list’ and frustrations with local government websites

On April 23, 2010, in Stage 1, Usability Testing, User Research, by Liz Azyan
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This blog post talks about some the insights discovered through Camden Council’s user research in early 2010 for it Website Redesign Project.

Usability Testing and Research Findings

On April 20, 2010, in Stage 1, Usability Testing, User Research, by Liz Azyan
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Here we discuss the usability testing process, why it is important and our research findings. You will also be able to view our eye tracking research as well as detailed research findings of our Camden residents interviews.

Questionnaire Design

On April 20, 2010, in General, Stage 1, User Research, by Liz Azyan
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This blog post highlights the questionnaire structure used for user interviews and contextual enquiries.

User Research

On April 20, 2010, in General, Stage 1, Usability Testing, User Research, by Liz Azyan
1

This blog post will give you an overview of the user research we conducted over the past few months leading towards informing the redesign of our new website. Each decision applied to the new website was based on the feedback received from focus groups, user interviews, contextual enquiries and usability testings. It also highlights some of the challenges we faced within this process.

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