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Why user testing is important for local council websites

On July 21, 2011, in Accessibility, Featured, Usability Testing, User Research, by Liz Azyan
2

    The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.” – Tom Peters (issue Journal of Business and Design, Vol 6, No. 1) Ever since we started documenting our [...]

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Web form

Responding to blog post “The Worst Example of Web Form Validation Ever”

On August 6, 2010, in Complaints, Featured, General, by Liz Azyan
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We recently discovered a blog post that complained about one of our web forms. We have tried to leave a comment on the blog post several times but kept getting the message “Sorry, but it seems you are a Spambot.” And there was also no email address available too. So we will repost the blog [...]

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New website FAQ

On August 5, 2010, in Featured, General, Launch, Stage 1, by Liz Azyan
2

Website redesign launch and the FAQ We have now launched our new website and are on to the second stage of this project. The second stage will involve revisiting the taxonomy of our website. But to help answer any questions users might have regarding the website, we have devised an FAQ to answer them. If [...]

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Action Panel closeness to related content

Part 4: Getting things done with the ‘Action Panel’

On July 19, 2010, in General, Stage 1, Usability Testing, User Research, by Liz Azyan
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The Action Panel After a series of blog posts introducing our new website, the mega menu and action navigation bar, we can now show you the ‘Action Panel’. The Action Panel is located on  the right hand side of the page and displays transactions relevant to the category or section of the webpage. This video [...]

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Good Communication Awards 2010

We’re nominated for ‘Website Accessibility Award 2010′

On July 13, 2010, in Accessibility, Stage 1, by Liz Azyan
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We are please to announce that we have been nominated for the ‘Website Accessibility Award’ in local government  by the Good Communications Awards 2010. The Awards, sponsored by Polycom and taking place on Thursday 15th July at Arsenal’s Emirates Stadium, will this year be presented by Nicholas Owen of BBC News.  My colleague, Lucy and [...]

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Eye tracking analysis of new website

Part 3: Getting things done with the ‘Action Nav’

On July 12, 2010, in Featured, Feedback, General, Stage 1, User Research, by Liz Azyan
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Get things done! Welcome to part 3 of our “Get things done!” series for the new website. Earlier we introduced the new look and feel of our new website with Part 1: Welcome to our new website and later revealed our ‘Mega Menu’ navigation with Part 2: How to get things done using our Mega [...]

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B&Q mega menu

Part 2: How to get things done using our ‘Mega Menus’

On July 7, 2010, in Featured, General, Stage 1, by Liz Azyan
10

Getting things done on our new website using the ‘Mega Menus’ As you might already know from our previous post Part 1: Welcome to our new website, we’re unveiling our new website at the end of July and wanted to show you how you can get things done on the new site using the ‘Mega [...]

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categoryover

Part 1: Welcome to our new website

On July 2, 2010, in Featured, General, Stage 1, by Liz Azyan
23

For the past few months, the webteam has been working on the redesign of our website. There will be a lot of improvements to how the website will work from a design and usability point of view. You will be able to find what you are looking for much quicker and identify transactions more easily.

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Liz Azyan’s interview with eGov Bulletin on hyperlocal websites relationship with local authorities and 1st overview of Camden’s new website

On June 15, 2010, in Featured, General, by Liz Azyan
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I was recently interviewed about hyperlocal websites relationship with Camden Council (in response to this blog post; “Digital Strategy: How Camden will be engaging with the local community through hyperlocal websites“) and an overview about our new website. This article has now been published and featured on E-Gov Bulletin by Dan Jellinek titled ‘Hyperlocal’ Information ‘Invaluable [...]

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Digital Strategy: How Camden will be engaging with the local community through hyperlocal websites

On June 2, 2010, in General, Stage 1, by Liz Azyan
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Recently, Camden’s webteam have been talking to Will Perrin, Founder of ‘Talk About Local’ about the potential of engaging with citizens in Camden through hyperlocal blogs and local community websites.

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